The Grooming Playbook
PRODUCT & INGREDIENTS
What makes your products different?
Our formulas are crafted with premium, natural ingredients designed to nourish, strengthen, and condition facial hair without heaviness or buildup. No fillers, no harsh chemicals; just clean, effective grooming.
Are the products all-natural?
Yes. Every formula is made with natural oils, butters, and botanical extracts. No parabens, sulfates, or synthetic fragrances.
Are your products safe for all skin types?
Yes. Our products are designed to be gentle and non-irritating. If you have extremely sensitive skin or allergies, we recommend patch-testing before full use.
Will these products work for all beard textures?
Absolutely. Whether your beard is coarse, curly, wavy, or straight, our formulas condition and soften for easy daily grooming.
HOW TO USE
How do I use the Beard Oil?
Apply 3–6 drops (depending on beard length) into clean, slightly damp beard. Massage into hair and skin. Use daily for best results.
How do I use the Beard Balm?
Warm a small amount between your palms, then work through your beard to shape, soften, and lock in moisture.
Can I use the oil and balm together?
Yes. Apply oil first for moisture, then balm to seal and style.
How long before I see results?
Most customers notice softer, more manageable facial hair within a few days, with fuller appearance developing over a few weeks of consistent use.
ORDERS & SHIPPING
Where do you ship?
We currently ship nationwide within the United States. International shipping options may be added soon.
How long does shipping take?
Orders typically process within 1–2 business days. Standard shipping takes 3–7 business days depending on your location.
Will I get a tracking number?
Yes. After your order is processed, you’ll receive a confirmation email with your tracking information.
My package says delivered but I can’t find it. What should I do?
Check with neighbors or your local carrier. If it still doesn’t show up within 48 hours, contact us and we’ll assist you.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused and unopened products. For hygiene reasons, opened products cannot be returned.
How do I start a return?
Email us at grooming@kingsandlotus.com with your order number. We’ll provide return instructions.
Do you offer exchanges?
Yes. If your item arrives damaged or incorrect, we’ll replace it at no additional cost.
Do you offer refunds?
Refunds are issued once returned items are received and inspected. Shipping fees are non-refundable.
CONNECT WITH US
Do you sell in person as well as online?
Yes. You can shop our products in person at select events and barber partners. Follow us on social media for upcoming locations.
How can I contact customer support?
Send us a message at grooming@kingsandlotus.com or fill out the contact form on our site. We typically respond within 24 hours.
